Privacy Policy

At Roostino Casino, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services. We comply with all applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant privacy legislation.

Information We Collect

Personal Information

When you register and use our services, we collect the following types of personal information:

Account Registration Data

Full name and date of birth
Email address and phone number
Residential address and postal code
Username and encrypted password
Preferred language and currency

Identity Verification Documents

Government-issued photo identification
Proof of address documents
Payment method verification
Source of funds documentation (for high-value transactions)

Financial Information

Payment method details (credit cards, e-wallets)
Transaction history and amounts
Deposit and withdrawal records
Bonus and promotional activity

Automatically Collected Information

Technical Data

IP address and geolocation information
Device type, operating system, and browser details
Screen resolution and device identifiers
Internet service provider information

Usage Analytics

Pages visited and time spent on site
Game preferences and playing patterns
Click-through rates and navigation paths
Search queries and feature usage

Cookies and Tracking Technologies

Session cookies for functionality
Preference cookies for personalization
Analytics cookies for performance monitoring
Marketing cookies for targeted advertising (with consent)

How We Use Your Information

Primary Purposes

Account Management

Creating and maintaining your player account
Processing deposits, withdrawals, and transactions
Providing customer support and technical assistance
Communicating important account updates

Legal and Regulatory Compliance

Verifying your identity and age (18+ requirement)
Preventing fraud, money laundering, and illegal activities
Complying with gaming license requirements
Reporting to regulatory authorities when required

Service Improvement

Personalizing your gaming experience
Developing new games and features
Analyzing website performance and user behavior
Conducting market research and surveys

Marketing Communications

With your explicit consent, we may use your information for:

Sending promotional offers and bonuses
Notifying you about new games and features
Inviting you to tournaments and special events
Providing personalized recommendations

You can opt out of marketing communications at any time through your account settings or by contacting our support team.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

Contract Performance

Processing necessary to provide our gaming services
Managing your account and processing transactions
Delivering customer support

Legal Obligation

Compliance with anti-money laundering regulations
Age verification and identity checks
Regulatory reporting requirements

Legitimate Interest

Fraud prevention and security measures
Website analytics and performance optimization
Direct marketing to existing customers (with opt-out option)

Consent

Marketing communications via email or SMS
Non-essential cookies and tracking
Special promotional activities

Third-Party Service Providers

We may share your information with trusted third parties who help us operate our services:

Payment Processors

Credit card companies and banks
E-wallet providers (Skrill, Neteller, PayPal)
Cryptocurrency payment services
Fraud detection services

Technology Partners

Game providers and software developers
Cloud hosting and data storage services
Customer support platforms
Analytics and marketing tools

Professional Services

Legal advisors and compliance consultants
Accounting and auditing firms
Security and risk management specialists

Regulatory and Legal Disclosure

We may disclose your information when required by law:

Gaming regulatory authorities
Law enforcement agencies
Court orders and legal proceedings
Tax authorities and financial intelligence units

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity, subject to the same privacy protections.

Data Security Measures

Technical Safeguards

Encryption and Protection

256-bit SSL encryption for all data transmission
Advanced encryption for stored sensitive data
Secure database architecture with access controls
Regular security audits and penetration testing

Access Controls

Multi-factor authentication for staff access
Role-based permissions and need-to-know basis
Regular access reviews and deactivation procedures
Secure development and deployment practices

Organizational Measures

Staff Training and Policies

Regular privacy and security training for all employees
Strict confidentiality agreements and background checks
Clear data handling procedures and incident response plans
Regular policy reviews and updates

Data Minimization

Collecting only necessary information for our services
Regular data audits and cleanup procedures
Automated deletion of expired data
Privacy-by-design approach to new features

Your Privacy Rights

Under GDPR and other applicable laws, you have the following rights:

Access and Portability

Right to Access

Request a copy of all personal data we hold about you
Receive information about how your data is processed
Obtain details about data sharing and retention

Data Portability

Receive your data in a structured, machine-readable format
Transfer your data to another service provider
Direct transfer between controllers where technically feasible

Correction and Deletion

Right to Rectification

Correct inaccurate or incomplete personal information
Update your account details and preferences
Request verification of corrected information

Right to Erasure (“Right to be Forgotten”)

Request deletion of your personal data
Permanent account closure and data removal
Exceptions for legal obligations and legitimate interests

Control and Objection

Right to Restrict Processing

Limit how we use your personal information
Temporary suspension of data processing
Maintain data storage without active use

Right to Object

Object to processing based on legitimate interests
Opt out of direct marketing communications
Object to automated decision-making and profiling

Data Retention

Retention Periods

Active Account Data

Personal information: Retained while account is active
Transaction records: 7 years from last transaction
Communication logs: 3 years from last contact

Closed Account Data

Identity verification documents: 7 years after account closure
Financial records: 7 years for regulatory compliance
Marketing preferences: Until withdrawal of consent

Legal Hold

Data subject to legal proceedings: Until resolution
Regulatory investigations: As required by authorities
Fraud prevention: Up to 10 years for serious cases

International Data Transfers

Cross-Border Processing

Your personal data may be transferred to and processed in countries outside your residence:

Adequacy Decisions

Transfers to countries with adequate protection levels
European Commission adequacy decisions
Equivalent protection standards

Safeguards for Other Countries

Standard Contractual Clauses (SCCs)
Binding Corporate Rules (BCRs)
Certification schemes and codes of conduct

Cookies and Tracking

Types of Cookies We Use

Essential Cookies

Required for website functionality
Session management and security
Cannot be disabled without affecting service

Preference Cookies

Remember your settings and choices
Language and currency preferences
Game favorites and customizations

Analytics Cookies

Website performance and usage statistics
Error tracking and optimization
Aggregated and anonymized data

Marketing Cookies

Targeted advertising and promotions
Social media integration
Conversion tracking and attribution

You can control cookies through:

Browser settings and preferences
Our cookie consent management tool
Opt-out links for specific services
Third-party opt-out mechanisms

Children’s Privacy

Roostino Casino is strictly for adults aged 18 and over. We do not knowingly collect personal information from minors. If we discover that we have collected information from someone under 18, we will immediately delete that information and close the account.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through:

Email notification to registered users
Prominent notice on our website
In-app notifications for mobile users
Updated effective date at the top of this policy

Contact Information

Data Protection Officer

For privacy-related questions or concerns, contact our Data Protection Officer:

Email: [email protected]
Response time: Within 72 hours
Postal address: Available upon request

Customer Support

For general inquiries about your account or data:

Live Chat: Available 24/7 on our website
Email: [email protected]
Phone: Available for verified account holders

Regulatory Complaints

If you’re not satisfied with our response to your privacy concerns, you can file a complaint with:

Your local data protection authority
The supervisory authority in your jurisdiction
The gaming regulatory authority overseeing our license

Effective Date

This Privacy Policy is effective as of January 1, 2025, and applies to all personal information collected from that date forward. Previous versions of this policy are available upon request.

By using Roostino Casino services, you acknowledge that you have read, understood, and agree to this Privacy Policy and our Terms and Conditions.